At Moment Travel, we are committed to providing quality services to you and acknowledge your concerns about the security of the personal information you provide to us. This policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We strictly comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

What information do we collect about you?

Personal Information

Personal information is information or an opinion that identifies an individual. This type of personal information we collect about you is the information that is served to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf. For example, we may collect details such as your name, residential or billing address, telephone number, email address, passport details, credit/debit card details, loyalty program/frequent flyer details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) including airlines and accommodation or tour providers.

This personal information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.momenttravel.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable and from third parties. We will only collect such information when we have obtained your express consent to this and the collection is necessarily unavoidable for us to provide our travel products and/or services to you or where the information is required or authorised by law.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. This type of sensitive information we collect about you is the information that is also included in Government-issued identity documents (e.g. passport).

Sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

Why do we collect it?

The primary purpose of collecting your personal information is to provide our travel services and products to you. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. For example, we may use this information to run marketing campaigns and carry out business developments. Should you no longer wish to receive promotional/marketing materials and other types of marketing communication from us, you can unsubscribe from our mailing/marketing lists at any time by contacting us via email.

When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Third Parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. We may disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law. While we take serious care to protect your personal information in all our business systems, unfortunately, no information transmitted over the internet can be guaranteed to be 100% safe. Accordingly, we cannot guarantee the security of website links or policy of authorised third parties.

Disclosure of Personal Information

Your personal information may be disclosed in a number of circumstances including the following:

To third parties where you consent to the use or disclosure;

Where required or authorised by law;

To external travel service providers (e.g. travel suppliers, airlines, tour operators and other related parties)

Storage and Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. All information received by the third parities is subject to strict duties of confidentiality.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You are entitled to access any personal information we may hold about you in accordance with your local data protection laws. You may ask us to update and/or correct your personal information which is subject to certain exceptions. If you wish to access your personal information, please contact us in writing.

Moment Travel will not charge any fee for your access request but may charge an administrative fee for providing a copy of your personal information.

In order to protect your personal information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Social Media Integrations

Our social media platforms such as Facebook, Instagram are provided and operated by third party companies. Your interactions on these platforms are governed by the privacy policy of the third-party company providing them. For more information about the data practices of these third-party companies, please refer to their privacy policy directly.

Privacy Policy Complaints and Enquiries

We have procedures in place for dealing with complaints and concerns about our practices in relation to the Privacy Act. If you have any concerns, please contact us at:

Privacy Officer

Moment Travel

Suite 9002, Level 9,
Westfield Doncaster Office Tower,
Doncaster Vic 3108
T: 1300 888 130 or 03 9001 1800

E:info@momenttravel.com.au

and we will respond in writing to your concerns. If we have not been able to resolve your complaint satisfactorily, you may contact the Office of the Australian Privacy Commissioner.

Maintenance of Privacy Policy

Moment Travel will post on our website (www.momenttravel.com.au) any alterations to this privacy policy. Users are responsible for periodically checking our web site for changes to this policy.